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Sona99's Privacy Policy

Your personal data is our top priority. This page explains transparently how sona99 collects, uses, and protects your information.

Last Updated: January 2026
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Language: English
Data Protection

Why sona99 Trusted

A brief overview of the measures we have taken to protect your privacy.

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SSL encryption

All your data is protected with 256-bit SSL encryption. Every transaction and login is conducted through a fully secure channel.

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Non-Disclosure Policy

Your personal data is never sold to any third party. Information may only be shared where required by legal obligation.

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Minimal Data Collection

Sona99 only collects information that is strictly necessary to provide its services. No unnecessary personal data is requested.

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Your Control

You can request to view, correct, or delete your data at any time. You have full control over your information.

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Transparent Policy

This Policy fully and transparently details what data we collect and how it is used.

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Quick Response

We are committed to responding to any privacy-related request or complaint within 48 hours.

Table of Contents
Last Updated: January 1, 2026

1 Introduction

Sona99.pro ("sona99", "we", "us") operates a trusted online gaming and entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, share, and protect your personal data.

By using the sona99 platform, you agree to this Privacy Policy. We believe you should have full ownership of your data — and that belief is the foundation of our Privacy Policy.

Please note: This Privacy Policy applies solely to the sona99.pro platform. Third-party sites and services are governed by their own respective policies.

2 What Data We Collect

Sona99 collects three types of data — what you provide directly, what is generated automatically through your use of the platform, and documents required for verification.

Data Type Details Purpose
Identity Information Name, date of birth, nationality KYC verification, age confirmation
Contact Information Email, phone number Account communications
Financial Information Payment methods, transaction history Deposit & Withdrawal Process
Identity Documents NID, passport, driving license Identity Verification
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Data Betting history, game preferences Service Improvement & Responsible Gaming

3 How Your Data Is Used

Sona99 uses your data only for specific, legitimate purposes. We never use your information for anything unnecessary.

  • To create and manage your account.
  • For KYC verification and identity confirmation.
  • To process deposits, withdrawals, and payments.
  • To prevent fraud and money laundering.
  • To provide customer support.
  • To manage bonuses and promotional offers.
  • To ensure responsible gaming and identify potential issues.
  • To meet legal and regulatory obligations.
  • To improve the platform experience and our services.
With your consent, we may send you relevant offers and updates by email or notification. You can withdraw this consent at any time.

4 Data Sharing & Disclosure

Sona99 does not sell your personal data to third parties. However, limited information may be shared in certain circumstances.

  • Payment Provider: Financial information required for transaction processing (Mobile Banking, Nagad, bank, etc.).
  • Identity Verification Service: Third-party verification agencies for the KYC process.
  • Game Provider: Minimum data necessary to operate the games.
  • Legal authorities: Relevant data in response to court orders or legal obligations.
  • Technology Infrastructure: Hosting and cloud service providers (under strict confidentiality agreements).
Under no circumstances does sona99 sell or transfer your data to advertising companies or data brokers.

5 Cookies & Tracking Technologies

Sona99 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

  • Essential Cookies: Required for login sessions and core platform functionality. The site cannot operate without these.
  • Functional Cookies: To remember your preferences and settings (such as language selection).
  • Analytics cookies: To analyze site usage statistics, helping us improve our services.
  • Security cookies: To detect and prevent fraudulent activity.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some platform features.

6 Data Security

Sona99 uses the highest industry-standard security measures to protect your data. Our security infrastructure is regularly updated and tested.

  • 256-bit TLS/SSL encryption on all data transfers.
  • Payment data stored in compliance with PCI-DSS standards.
  • Regular security audits and penetration testing.
  • Two-factor authentication (2FA) support.
  • Access control — only authorized personnel can view data.
  • Round-the-clock cyber threat monitoring system.
In the event of a security breach, we will notify affected users within the legally required timeframe and take all necessary steps.

7 Data Retention Period

Sona99 retains your data for as long as necessary. Even after account closure, certain information may be kept for a defined period due to legal obligations.

  • Active account data: retained for as long as the account remains active.
  • KYC documents: minimum 5 years after account closure.
  • Financial transaction records: up to 7 years, as required by applicable law.
  • Customer support conversations: 2 years.
  • Log & technical data: up to 12 months.

Once the designated retention period expires, data is securely deleted or anonymized.

8 Minor's Privacy

Sona99 is strictly not intended for minors (under 18). We do not knowingly collect any data from minors.

If we discover that a minor has registered, we will immediately close that account and delete all associated data.

If you believe a minor is using our platform, please notify our support team immediately.

9 International Data Transfer

Due to sona99's use of cloud infrastructure, your data may in some cases be stored or processed outside Bangladesh. In such cases, we ensure the following safeguards:

  • Working with partners who comply with international data protection standards (GDPR, ISO 27001).
  • Strict data processing agreements in place with all third parties.
  • All stored data is protected with the same high standard of security, regardless of where it is held.

10 Your Privacy Rights

As a sona99 user, you have several important rights over your own data. Contact our support team to exercise any of these rights.

Your Rights

Over Your Data Your Control

Sona99 believes your data belongs entirely to you. You may exercise the following rights at any time.

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Right to Access Data

You have the right to know what data we hold about you and to receive a copy of it.

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Right to Rectification

If your data is inaccurate or incomplete, you may request a correction.

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Right to Erasure

In certain circumstances, you may request that your data be deleted.

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Right to Restrict Processing

In certain cases, you may request that the processing of your data be temporarily restricted.

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Right to Data Portability

The right to receive your data in a structured format and transfer it to another provider.

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Right to Opt Out of Marketing

You can opt out of marketing communications at any time.

11 Policy Changes

Sona99 reserves the right to update this Privacy Policy at any time. We always endeavor to notify you of any changes in advance.

  • For significant changes, a notice will be sent to your registered email address.
  • Updated policies take effect from the date they are published on this page.
  • Check the "Last Updated" date at the top of the page to confirm you are viewing the latest version.
  • Continued use of the platform after any changes constitutes acceptance of the updated policy.
We recommend reviewing this Privacy Policy regularly to stay up to date.

12 Contact Us

For any questions or concerns about this Privacy Policy, or to exercise your rights, please get in touch with us.

24/7 live chat support available
Privacy request response: within 48 hours

For more information, visit our About Us page or FAQ page.

General Questions

About Privacy Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our Privacy Policy.

No, never. sona99 does not sell your personal data to any third party, advertising company, or data broker. Your data is used solely to provide our services and meet legal obligations.

After account closure, certain data must be retained for a specified period due to legal obligations. For example, financial transaction records are kept for up to 7 years and KYC documents for 5 years. Once the applicable retention period expires, all data is securely deleted.

Due to our cloud infrastructure, some data may be stored on servers outside Bangladesh. Regardless of location, the same high standards of security and encryption are maintained. All our international partners comply with international data protection standards.

Yes, at any time. Every marketing email includes an "Unsubscribe" link at the bottom. You can also turn off marketing communications through your account settings or by contacting our support team. Please note that essential account-related notifications cannot be disabled.

Without essential cookies, the site's core functionality will not work. Disabling login session and security cookies will make the site inaccessible entirely. Disabling analytics cookies, however, does not significantly affect your ability to use the site.

Yes. In the event of a security breach, we will notify affected users at their registered email address within the legally required timeframe. Immediate steps will also be taken to limit any potential damage.

Join a Trusted Platform

We are committed to protecting your privacy. Register securely and enjoy sona99's world-class gaming experience.

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