Legal Information

Sona99's Terms and Conditions

Please read these terms carefully before using our platform. By using sona99, you agree to be bound by all of these Terms & Conditions.

Last Updated: January 2026
Applicable: sona99.pro
Language: Bengali

Of the Terms Key Highlights

The cards below provide a brief summary of the key points in our Terms & Conditions.

🔞
Age Restriction

You must be at least 18 years old to register and play on sona99. Registration by minors is strictly prohibited, and any account that fails verification will be suspended.

👤
One Account Policy

Each person may create only one account. Any attempt to create multiple accounts will result in all accounts being closed and funds may be forfeited.

🎁
Bonus Terms

All bonuses come with specific wagering requirements. You must meet the stated conditions before making a withdrawal. Please read the terms before claiming any bonus.

💰
Payments & Withdrawals

KYC verification may be required during deposit and withdrawal processing. Please ensure all information provided is accurate. Withdrawals are typically processed within 24 hours.

🛡️
Data Protection

Your personal information is not shared with third parties. All data is kept fully secure in accordance with our privacy policy.

⚖️
Responsible Gaming

Sona99 believes in responsible gaming. If you feel things are getting out of hand, use our deposit limit or self-exclusion options. We're always here to help.

Last Updated: January 1, 2026

1 Introduction & Eligibility

These Terms & Conditions ("Terms") apply to the sona99.pro website and all related services. By accessing, registering on, or using any service on the sona99 platform, you confirm that you have read, understood, and agreed to these Terms in full.

Sona99 operates an online gaming and entertainment platform for users in Bangladesh. Our goal is to provide a safe, transparent, and enjoyable gaming environment. These terms have been established to protect that environment.

Important: If you do not agree with any part of these Terms & Conditions, please do not use sona99. Continuing to use the platform constitutes your full acceptance of these terms.

These Terms are governed by the applicable laws and regulations of Bangladesh. Any new features or services introduced on sona99 will also fall under these Terms unless stated otherwise.

2 Account Register

To become a member and play on sona99, you need to create a valid account. You must provide accurate and complete information at the time of registration. Providing false or incomplete information may result in account termination.

  • Each person is allowed only One Account Only can be created.
  • Creating multiple accounts using the same IP address, device, or payment method is prohibited.
  • You are solely responsible for keeping your account password confidential.
  • Report any unauthorized activity on your account to us immediately.
  • Transferring or selling your account is strictly prohibited.
  • If any information provided at registration changes, please update it through your account settings.

Sona99 reserves the right to decline any account registration at any time and without providing a reason.

3 Age Verification & KYC

Sona99 is a responsible gaming platform. You must be at least 18 years old to use our platform. We are fully committed to keeping minors away from gaming.

Use of sona99 is strictly prohibited for anyone under the age of 18. Failure to pass age verification will result in immediate account closure and forfeiture of all deposited funds.

As part of the KYC (Know Your Customer) verification process, you may be asked to provide any one of the following documents:

  • National ID Card (NID)
  • Passport
  • Driving License
  • Birth Registration Certificate (where applicable)

Additional verification may be required for large withdrawals. sona99 stores all KYC information with the highest level of security.

4 Deposits & Payments

Sona99 supports multiple payment methods for deposits. Each method has its own limits and processing times.

  • Deposits can be made via Mobile Banking, Nagad, Rocket, or bank transfer.
  • Minimum and maximum deposit amounts vary depending on the payment method.
  • Once verified, deposits are typically credited to your account instantly.
  • For any payment issues, please contact our support team.
  • Deposits from third-party accounts are not permitted.
sona99 does not process payments from its own funds. All transactions are handled through authorized payment providers and are fully encrypted.

5 Withdrawal Policy

The following terms apply to withdrawing winnings from sona99. We are committed to ensuring fast and reliable payouts.

  • An active KYC verification on your account is required to make a withdrawal.
  • Withdrawals are generally processed within 24 hours of the request.
  • Your withdrawal method must match your deposit method (in general).
  • Wagering requirements must be met before withdrawing any bonus winnings.
  • Withdrawals may be temporarily placed on hold in cases of suspicious activity.
  • Withdrawals above a certain threshold may require additional verification.

If you experience any issues with a withdrawal, our 24/7 support team is ready to assist.

6 Bonuses & Promotions

Sona99 regularly offers a variety of bonuses and promotional deals. Each bonus comes with its own terms, which you should read carefully before claiming.

  • Welcome Bonus: Applicable to new members on their first deposit. Withdrawable after meeting the specified wagering requirements.
  • Reload Bonus: Periodic deposit bonuses for existing members.
  • Free Spins: Applicable to selected slot games. Wagering requirements may also apply to winnings.
  • Loyalty Points: Points are earned on every bet placed and can later be redeemed for rewards.
If bonus abuse is found, sona99 reserves the right to forfeit the bonus and any associated winnings, and to close the account.

Sona99 reserves the right to modify, suspend, or cancel any bonus offer at any time. Visit the Promotions page for full details on current bonuses.

7 Gaming Rules

All games on sona99 use internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is completely random and impartial.

  • Sona99 offers slots, Live Casino, bingo, and Sports Betting.
  • Each game has specific betting limits, which can be viewed before the game begins.
  • If a technical error causes the outcome of any game to be uncertain, the bet will be voided and the amount refunded.
  • In Live Casino games, the dealer's decision is final.
  • Sona99 reserves the right to change odds in Sports Betting.
All games on sona99 are regularly audited by independent third-party testing agencies. We are fully committed to ensuring fair gaming at all times.

8 Prohibited Activities

The following activities are strictly prohibited on sona99. Any such activity detected will result in immediate account closure.

  • Creating or operating multiple accounts.
  • Abusing the bonus system or engaging in bonus arbitrage.
  • Attempting to hack or manipulate the platform's software or gaming systems.
  • Using automated bots or software to play games.
  • Using sona99 for money laundering or any other illegal financial activity.
  • Harassing or defrauding other users.
  • Creating or operating an account under a false identity.
  • Operating an account on behalf of a minor.
sona99 reserves the right to take legal action in cases of fraudulent activity and will cooperate with law enforcement authorities as required.

9 Responsible Gaming

Sona99 believes gaming is a form of entertainment — it should never be seen as a source of income or a solution to personal problems. We encourage all our members to play responsibly.

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Session Limit: Set a limit on how long you play in a single session.
  • Cooling-Off Period: Temporarily suspend your account for a set period.
  • Self-Exclusion: Option to fully close your account for an extended break.

If you feel that gaming is having a negative impact on your life or the lives of those close to you, please reach out to our support team. For more information, visit our Responsible Gaming View page.

10 Privacy & Data Protection

Protecting your personal information is our top priority. Learn how sona99 collects, uses, and stores your data in our Privacy Policyis detailed therein.

  • Your personal information is never sold to any third party.
  • All data is protected with SSL encryption.
  • Payment information is stored in compliance with PCI-DSS standards.
  • Relevant information may be shared with authorities when required by legal obligation.
sona99 complies with GDPR and applicable local data protection laws. You have the right to access, correct, or request deletion of your personal data.

11 Intellectual Property

All content on the sona99 platform — logos, graphics, software, text, and designs — is protected by the intellectual property rights of sona99 or its licensors. Using, copying, or distributing this content without our prior written permission is strictly prohibited.

  • Written permission is required to use any sona99 trademark, logo, or brand name.
  • All intellectual property rights for game content belong to the respective game providers.
  • Reverse engineering of the platform's software is strictly prohibited.

12 Account Closure & Suspension

Sona99 reserves the right to suspend or permanently close an account without prior notice under any of the following circumstances:

  • Violation of these Terms & Conditions.
  • Suspected fraudulent or deceptive activity.
  • Registering with false information.
  • Failure to complete KYC verification or refusal to provide the required information.
  • Suspicious activity indicative of money laundering.
  • Attempting to compromise the security of the platform.

You may also request voluntary account closure at any time. Please withdraw any remaining balance before closing your account.

If an account is closed due to a rule violation, any balance earned from bonuses and funds from suspicious transactions may be forfeited.

13 Dispute Resolution

For any dispute or complaint, please contact our support team first. We are always happy to work toward a friendly resolution.

  • An initial response will be provided within 48 hours of submitting a complaint.
  • Complex issues may take up to 7 business days to resolve.
  • In any dispute regarding game outcomes, game logs and server records will serve as the final and definitive evidence.
  • You have the right to appeal any of our decisions to the relevant regulatory authority.
sona99 is committed to fair and transparent dispute resolution. Your satisfaction is our priority.

14 Terms & Conditions Update

Sona99 reserves the right to update or modify these Terms & Conditions at any time. We will endeavor to provide advance notice of any significant changes.

  • Updated terms take effect as soon as they are published on this page.
  • Visit this page regularly to stay up to date with any changes.
  • Continued use of the platform after any changes constitutes acceptance of the updated terms.

15 Contact

If you have any questions or feedback regarding these Terms & Conditions, please get in touch with us. Our team is available 24 hours a day, 7 days a week.

24/7 Live Chat Support
Average response time: 2 minutes

About Terms Frequently Asked Questions

Here you'll find answers to the most frequently asked questions from our members regarding our Terms & Conditions.

You must be at least 18 years old to open an account and play on sona99. We follow a strict age verification process to protect minors. Any account that fails age verification will be closed immediately.

No. Each person may register only one account on sona99. Any attempt to create multiple accounts will result in all accounts being permanently closed, and funds may be forfeited. If multiple members of the same household wish to play from the same device, please contact us.

A wagering requirement is the condition that determines how much you need to bet before you can withdraw a bonus. For example, a 20x wagering requirement on a BDT 100 bonus means you must place BDT 2,000 in bets. The wagering requirements for each bonus are displayed in full on the bonus offer page.

Withdrawals are generally processed within 24 hours of the request. Accounts with completed KYC verification are processed even faster. Large withdrawal amounts may require additional verification, which can take up to 3 business days.

Yes. sona99 uses SSL encryption and advanced cybersecurity technology to keep your account and personal information secure. Never share your password with anyone, and contact us immediately if you notice any suspicious activity.

We send a notice to your registered email and post a platform notification for any significant changes. That said, we recommend checking this Terms & Conditions page regularly. You can always check the "Last Updated" date at the top of the page.

Join sona99 Today

Done reading the Terms & Conditions? Register now and start enjoying your favorite games on a safe and trusted platform.

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