Gaming should be enjoyable, not stressful. sona99 believes every player deserves a safe and healthy experience. Our responsible gaming tools and guidelines are here to keep you in control at all times.
To ensure responsible gaming at sona99, we focus on six key areas — each designed with your safety in mind.
A strict age verification process is in place at registration. No one under 18 is permitted to use our platform. Protecting minors is our highest priority.
You can set your own daily, weekly, or monthly betting limits. If you approach the limit, the system will automatically alert you. You stay in full control of your budget.
If you've been playing for an extended period, our system will suggest taking a break. You can also set your own session time limits. This tool is especially effective for building healthy gaming habits.
If you need a break, you can temporarily or permanently suspend your account at any time. Options range from 7 days all the way to permanent exclusion.
Your full betting history, win/loss records, and spending details are available to view at any time — making it easier to understand your patterns and make informed decisions.
If signs of gaming addiction appear, our support team will connect you with professional support organizations. You are not alone — help is always close at hand.
Sona99 gives you a range of effective tools to help keep you safe and in control of your gaming habits.
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, reducing the limit takes effect immediately, while increasing it requires a 24-hour waiting period.
Decide in advance how long you'll play. When the time is up, the system will notify you and suggest taking a break.
After a significant loss, take a gaming break of 24 hours to 30 days to clear your head. Your account will be locked during this period.
Want to stop gaming altogether? Applying for permanent self-exclusion means your account cannot be reopened.
Pop-up reminders will appear at set intervals showing how long you've been playing and your current win/loss status.
If your losses exceed a set amount per day or week, you will receive an automatic alert and a recommendation to take a break.
Gaming addiction develops gradually. If any of the following signs apply to you, it may be time to seek help. sona99 is always here for you.
Chasing losses with bigger bets — Repeatedly returning to the game in an attempt to recover losses.
Hiding gaming from family or friends — Hiding how much time or money you're spending.
Feeling anxious or irritable when unable to play — Feeling irritable or restless when not gaming.
Neglecting work, studies, or relationships — Neglecting daily responsibilities because of gaming.
Repeated failed attempts to stop gaming — Being unable to stop even when you want to.
Disrupted sleep and eating patterns — Staying up late or skipping meals to keep gaming.
Responsible gaming isn't just about restrictions — it's the right way to keep gaming fun.
Decide how much you are willing to spend before you start playing, and stick to it.
Set a daily time limit for gaming in advance and take a break once that time is up.
Gaming should never be seen as a source of income. It is entertainment — treat it as such.
During long sessions, take a moment to get up, walk around, drink some water, and rest your eyes.
Gaming when you're stressed or angry increases the risk of making poor decisions.
Talking openly with family or friends about your gaming is a healthy habit.
Responsible gaming means playing with your financial means, time, and mental well-being in mind. At sona99, we believe responsible gaming is the foundation of a truly enjoyable experience.
Millions of people in Bangladesh enjoy online gaming as a form of entertainment. But like any pastime, it requires awareness. When gaming shifts from a hobby to an addiction, it can lead to financial loss, strained relationships, and mental health issues.
Sona99 is committed to maintaining a safe and regulated gaming environment. Our responsible gaming policy is built on the following core principles:
Many people don't realize when their gaming habits are becoming a problem. It's important to understand the difference:
Access by minors is strictly prohibited at sona99. We follow a rigorous KYC (Know Your Customer) process, and government-issued ID is verified at registration to confirm age.
Our advice for parents and guardians: use family filtering software and have open conversations with your children about online gaming.
Gaming addiction is a recognized mental health condition — there is no shame in it. Seeking help is a sign of strength. sona99 is here to connect you with the right support:
Ask yourself the following questions. If most of your answers are "yes," please seek help.
Find answers to the most frequently asked questions about responsible gaming right here.
Join sona99 and enjoy the benefits of responsible gaming. Use our safety tools to keep your gaming experience fun and positive at all times.